Background

Shipping Info

Order cut-off time is daily at 12:00 a.m. CST, with the exception of our holiday schedule.

Some orders placed after 12:00 a.m. CST may ship the same day, especially during the
holidays. Due to the perishable nature of our cheesecakes and pies, we do not ship over the weekend.

Custom Packaging System

The safe timely arrival of your order is our number one priority. Our delicious desserts are shipped in custom packaging; packed inside a cooler with a refrigerant (either dry ice or gel packs) to keep it frozen from our bakery to your doorstep. A Tennessee cheesecake can travel thousands of miles and arrive in perfect condition, ready to eat because of our custom packaging system. Tennessee Cheesecake stands by our pledge that all of our desserts will arrive in the best possible condition to our customers. Check out one of our custom coolers below.



Shipping Type Details

Shipping MethodTransit TimeDelivery DaysEstimated Shipping Cost*
Ground Shipping to TN1 DayTuesday - Friday$5.00
Ground (1-DAY ZONE) and FedEx 2-Day1 DayTuesday - Friday$10.00
Ground (2-DAY ZONE) and FedEx 2-Day2 DaysWednesday - Friday$15.00
Ground Plus® (see below for details)2-4 DaysWednesday - Friday$22.95
FedEx Next Day Air1 DayTuesday - FridayVaries by Zip code
FedEx Saturday Delivery1 DaySaturday OnlyVaries by Zip code
*Estimated shipping cost only. To see your actual shipping charge or to
see express rates, add an item to your cart, enter your zip code, and Click Go.



When Will My Package Arrive?

*Please note our shipping policy has recently changed. Please call us with any questions, 615-773-6181. Thank you.

Your dessert will ship on the next available ship day. We ship Monday, Tuesday, Wednesday, and Thursday. Thursday is for one-day shipments only. Please reference the above table and transit time map for more information. Click here for our 1-Day transit time map, this map applies to all ship types.All orders placed before 12:00 a.m. CST will be available for shipping the following shipping day, some orders placed after 12:00 a.m. CST may also ship that same day. Only Next Day Air orders are guaranteed to be processed and shipped on Thursday. Only Saturday Delivery orders are guaranteed to be processed and shipped on Friday.

You are responsible for the accuracy of the shipping address information and to make sure that someone is available to accept the delivery. We do not require a signature at the time of delivery. If no one is available to accept delivery it will be left by the delivery driver in a safe location so that you may collect it upon your return home.

Example: You place your order on Wednesday at 1pm for a ground shipment to Illinois. Illinois is a 2-day transit. The next available shipping day for this package would be Monday. We can not ship over the weekend because of the perishable nature of our product.


Ground Plus

Ground Plus® shipping service is available only for select areas within the west coast, Northeast and Midwest. Your cheesecake will arrive 7 to 10 business days from the date of your order with transit times ranging from 2 to 4 days. All Ground Plus® packages receive the same care and attention that our other shipping types receive. Our custom packaging system allows our cheesecakes to stay frozen during transit so your package arrives safe and delicious. To see if Ground Plus® is available for your shipping address please reference the above map or follow the directions below for, "How Much Does Shipping Cost?".


Order Tracking

Once you place your order, you will receive an email confirming your order. When your order ships we will send you an additional email with the tracking number for your shipment. You can log in to your account anytime to see the status of your order or to track your package.


Shipping FAQs

Do you accept international orders or military addresses?

No, we are unable to ship to APO or FPO military addresses, U.S. Territories or international delivery locations at this time.

Do you ship to colleges/universities or hospitals?

Yes, we do accept deliveries to colleges, universities, and hospitals. Due to the nature of these types of institutions we cannot, however, guarantee delivery to on-campus college/university addresses or to other institutions that operate their own mail centers. To ensure freshness, cheesecakes must be delivered within a specific period of time after shipment. Orders that must be processed by college/university or other institutional mail centers are often delayed. Therefore, delivery to colleges/universities and hospitals is not recommended and cannot be guaranteed.

If you would like to ship to someone at this type of address we recommend coordinating with that person so that they can be sure to pick up their package on the day that it arrives at their particular mail distribution center. Just as easy - ship the item to the nearest Fedex location and have your recipient pick up their package there. If you have additional questions about this service, please give us a call, 1-866-205-9450.

How Much Does Shipping Cost?

The cost of shipping is determined using our shipping calculator. To see how much shipping for your order will cost and what shipping types are available for your address, simply follow the directions below.
1. Add an item or items to your cart.
2. Put the zip code of the shipping address in the shipping calculator box.
3. Click Go.

The shipping calculator will tell you which shipping options are available and how much they will cost for the items currently in your cart.

Handwritten Gift Note


Sending a gift? Upgrade our standard gift message to a personalized handwritten note for that special touch, only $1.50 extra.

Questions

If you have any additional questions please don't hesitate to call or email.

Contact Us
Customer Service - customerservice@tncheesecake.com
Phone - (615) 773-6181

Thank you, Tennessee Cheesecake.