FAQS
Welcome to our frequently asked questions section; just click on your question to see the answer. If you don't see your particular question listed here, drop us an customerservice@tennesseecheesecake.coml or give us a call, (615) 773-6181. We will be happy to help you.Do I need to place an order if I want to pick-up a cheesecake up at your bakery?
How will my order be packaged so it will be protected in shipping?
How is Tennessee Cheesecake packaged?
What are your different shipping options?
Does Tennessee Cheesecake contain any trans fat?
Is Tennessee Cheesecake available wholesale?
How long can I store Tennessee Cheesecake in the freezer?
How long will the cheesecake last in my refrigerator at home?
How many servings are there in a cheesecake?
Does Tennessee Cheesecake use any added preservatives?
What type of crust does Tennessee Cheesecake have?
What is the best way to serve Tennessee Cheesecake?
Does Tennessee Cheesecake guarantee customer's satisfaction?
How secure is my information when ordering?
What does Tennessee Cheesecake do with my information?
Does Tennessee Cheesecake deliver locally in Nashville?
How can I contact Tennessee Cheesecake?
Do I need to place an order if I want to pick up a cheesecake at your bakery?
We keep all of our products in stock and ready for pick-up, even during the busiest times of year, so there is no need to order.
Does Tennessee Cheesecake contain any trans fat?
NO, all of our products are Trans Fat Free.
Is Tennessee Cheesecake available wholesale?
YES. Tennessee Cheesecake has been selling wholesale cheesecakes for over twenty eight years. Please visit our wholesale website for more information, wholesale.tenneseecheesecake.com.
How is Tennessee Cheesecake packaged?
All of our cheesecakes come individually boxed and pre-sliced, with individual dividers seperating each slice.
How will my order be packaged so it will be protected in shipping?
Each Tennessee Cheesecake is packaged individually with dry-ice, placed into a styrofoam cooler, taped, and boxed. Tennessee Cheesecake
stands by our pledge to have all of our cheesecakes arrive in the best possible condition to our
customers.Tennessee Cheesecakes can travel
hundreds of miles and arrive picture perfect, because of our attention to detail.
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| Custom Cheesecake Packaging | All our cheesecakes come with a ribbon. (free of charge) |
What are your different shipping options?
Tennessee Cheesecakes are shipped Fedex 2-DAY or Fedex Standard Overnight; with any of our shipping options
your cheesecake will arrive on time and in perfect condition.
- Fedex 2-Day orders ship Monday thru Wednesday.
- Some packages shipped Fedex 2-day will arrive in only 1-day. Click here for our 1-day transit time map.
- Fedex Overnight Orders ship Monday thru Thursday.
- Need Saturday Delivery? No problem, just give us a call. (615)773-6181
YES. Tennessee Cheesecake can be refrozen without product deterioration. Simply place unused portions in a freezer safe container or bag and return to the freezer.
How long can I store Tennessee Cheesecake in the freezer?
Tennessee Cheesecake can be safely stored at zero (0) degrees up to six months.
How long will the cheesecake last in my refrigerator at home?
We suggest storing Tennessee Cheesecake in the refrigerator for no more than five (5) days because Tennessee Cheesecake contains no added preservatives.
How many servings are there in a cheesecake?
There are twelve servings in most of our cheesecakes. You can also special order any of our flavors in a fourteen slice, just give us a call.
Does Tennessee Cheesecake contain any added preservatives?
NO. Tennessee Cheesecake does not add any preservatives to our products. We only use the finest ingredients.
What type of crust does Tennessee Cheesecake have?
All of our cheesecakes are baked in our famous moist all butter honey graham pecan crust.
What is the best way to serve Tennessee Cheesecake?
We recommend serving Tennessee Cheesecake chilled (but not frozen) to enjoy the pure flavor of our quality ingredients. To thaw Tennessee Cheesecake, move our cheesecake to your refrigerator four to five hours before serving, or thaw an entire cake on your counter for one hour; one slice for 30 minutes.
Does Tennessee Cheesecake guarantee customer's satisfaction?
YES. Your satisfaction is always guranteed.
How secure is my information when ordering?
As safe, if not safer than ordering over the phone. Our ordering process is a secured electronic transaction designed to protect your vital information. Of course any purchase process includes the risk of abuse, but the facts show that online purchases are much safer than in-person purchases or telephone purchases.
What does Tennessee Cheesecake do with my information?
Any information that you give to Tennessee Cheesecake through this site is kept within Tennessee Cheesecake. We do not sell or distribute our contact lists or client lists to anyone. The information is solely used to help Tennessee Cheesecake understand our customers, reply to comments suggestions or concerns, and to better direct promotions. Your privacy is important to us.
Does Tennessee Cheesecake deliver locally in Nashville?
Only during the holiday season. Please call for details.
To send us an E-mail just click here.
How can I contact Tennessee Cheesecake?
You can call, fax, email, or write to us.
Tennessee Cheesecake Company, LLC
355 Industrial Dr.
Mt. Juliet, TN 37122
Phone:1-866-986-2253 or
615-773-6181
Fax: 615-773-6128
To send us an E-mail just click here.
